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Free Shipping on Orders $25+ Available in the Lower 48 States Free Shipping on Orders $25+ Available in the Lower 48 States Free Shipping on Orders $25+ Available in the Lower 48 States Free Shipping on Orders $25+ Available in the Lower 48 States Free Shipping on Orders $25+ Available in the Lower 48 States Free Shipping on Orders $25+ Available in the Lower 48 States Free Shipping on Orders $25+ Available in the Lower 48 States Free Shipping on Orders $25+ Available in the Lower 48 States Free Shipping on Orders $25+ Available in the Lower 48 States Free Shipping on Orders $25+ Available in the Lower 48 States

We’re a family‑owned pet supply shop growing fast. New inventory arrives daily, so some items may show as out of stock. Check back often—fresh products and promotions are added every day.

We're Here for You & Your Pets

Our customer care team is passionate about animals just like you. Whether you need help choosing the right product, tracking an order, or have a question about your pet's health needs — we're just an email away. Reach us at CustomerService@EikonPets.com and we'll respond within 24–48 hours.

Contact Us

Get In Touch With Us

Have a question about an order, a product? Our team is here to help. Reach out and we'll get back to you as soon as possible.

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Contact Eikon Pets

📧 Email: CustomerService@EikonPets.com

🕐 Response Time: We typically respond within 24–48 hours

📦 Order Inquiries: Please have your order number ready

We're Here to Help

Whether you're caring for fish, dogs, horses, or heading out on a hunt — we've got the products and the knowledge to help. Our team is passionate about pet care and committed to providing you with the best service possible.

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FAQs

Below are some of are common questions

You'll receive a confirmation email with a real-time tracking number as soon as your order ships.

Please inspect your order upon delivery. If something is damaged, defective, or incorrect, contact us within 7 days at CustomerService@EikonPets.com with your order details.

Once we receive and inspect your return, we'll notify you and process your refund to the original payment method within 10 business days.

Orders are processed within 1–2 business days. Domestic delivery typically takes 2–5 business days after processing. You'll receive a tracking number via email once your order ships.

Yes! We offer free shipping on all orders over $50.  Shipping rates for orders under $50 are calculated at checkout based on your location, weight, and package size.

We accept returns within 15 days of receipt. Items must be unused, in original condition, with tags and original packaging. To start a return, email us at CustomerService@EikonPets.com and we'll send you a return shipping label.