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Refund policy
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Returns & Satisfaction Guarantee
Love It or Your Money Back.
At Eikon Pets, we stand behind every product we sell. If you or your pet aren't completely satisfied, simply return the product within 30 days for a full refund. Even if you've opened it, tried it, or used it, we'll gladly refund your purchase price. Customers are responsible only for return shipping costs unless the item arrived damaged, defective, or incorrect.
Your satisfaction isn't just important to us—it's guaranteed. 🐾
30-Day Happiness Guarantee
You have 30 days from the date your order is delivered to request a return.
We understand that sometimes a product just isn't the right fit. That's why you can return most products even if they have been opened, tried, or used.
If you're not happy with your purchase for any reason, simply contact us within 30 days and we'll issue a full refund once the item is returned.
The only thing we ask is that customers cover the cost of return shipping unless the return is due to a product defect, damage, or an error on our part.
How to Start a Return
To initiate a return, please contact us at:
CustomerService@EikonPets.com
Returns should be sent to:
Eikon Pets
6841 Virginia Pkwy
Suite 103-182
McKinney, TX 75071
Please contact us before sending your return so we can provide instructions and ensure your refund is processed as quickly as possible.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you received the wrong product, contact us right away at CustomerService@EikonPets.com. We'll make it right at no additional cost to you, including covering any applicable return shipping costs.
Non-Returnable Items
For health, safety, and regulatory reasons, we cannot accept returns on:
- Gift cards
- Personalized or custom-made products
- Hazardous materials or flammable products
- Certain perishable items where applicable
If you're unsure whether your item qualifies for a return, please contact us before initiating the return.
Exchanges
If you would like a different item, size, or variation, the quickest option is to return the original item and place a new order. Our team is always happy to help guide you through the process.
Refunds
Once your return is received, we'll process your refund promptly.
Approved refunds will be issued to your original payment method. While we process refunds quickly, your bank or credit card provider may require additional time to post the funds to your account.
If you have any questions about the status of your refund, please contact us at CustomerService@EikonPets.com.
European Union Customers
For orders shipped to the European Union, customers retain all rights provided under applicable consumer protection laws, including the right to cancel or return eligible orders within 14 days of receipt.