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Shipping policy
🚚Eikon Pets 🐾
At Eikon Pets, we are dedicated to delivering your pet supplies safely, quickly, and in perfect condition. Please read our shipping policy below for full details.
⏱️ 1. Processing Time
All orders are processed within 1–2 business days after payment confirmation.
📌 Orders are not processed or shipped on weekends or public holidays.
📦 2. Shipping Time
Estimated delivery times after dispatch:
-
Domestic orders: 5-7 business days
⚠️ Delivery times are estimates and may be affected by courier delays or peak seasons.
💰 3. Shipping Rates
Shipping charges are calculated at checkout based on:
- 📍 Delivery location
- ⚖️ Weight of the order
- 📦 Package size
Free Shipping on orders above $25 Available in the lower 48 states.
🎁 Any discounts will be shown at checkout.
📍 4. Order Tracking
Once your order is shipped, you will receive:
- 📧 A confirmation email
- 🔍 A tracking number to monitor your order in real time
🏠 5. Delivery Information
Please ensure your shipping address is correct and complete.
⚠️ Eikon Pets is not responsible for delays or lost packages due to incorrect address details provided by the customer.
If a package is returned due to an incorrect address, reshipping fees may apply.
🚧 6. Delays
Shipping delays may occur due to:
- 🌧️ Weather conditions
- 🚚 Courier service disruptions
- 📈 High order volume during peak seasons
🙏 We appreciate your patience during such situations.
📦❌ 7. Damaged or Lost Packages
If your order is:
- 🧱 Damaged upon arrival
- ❓ Lost in transit
Please contact us within 7 days of the expected delivery date.
📧 Email: CustomerService@EikonPets.com
We will work with the courier service to resolve the issue as quickly as possible.
📞 8. Contact Us
If you have any questions about shipping, feel free to reach out:
📧 972-591-8513